What is the service?
These services include:
- Running ILMT reports on a regular basis--monthly, quarterly, or semi-annually.
- Correcting issues, applying fixes, and providing technical support for changes in IT environment.
- Training staff to customize and annotate ILMT reports.
Why is it important?
- IBM requires ILMT in their T&Cs for sub-capacity pricing, with few exceptions.
- IBM requires a current version to be running.
- It’s challenging to keep track of new ILMT releases and other IBM changes that impact ILMT, e.g., Cloud PACs/other new products; and products no longer supported by ILMT such as Microsoft 2008 and RHELv4.
- Business value/margins are not high for running and trouble-shooting ILMT, as the work requires specific knowledge and significant experience to handle efficiently, so it is often outsourced.