What is the service?
This service includes:
- Installation of ILMT server as well as assistance with installation of all “agents” running IBM software.
- Identifying and trouble-shooting problems associated with ILMT installation and running ILMT in your environment (note: IBM is responsible for fixing bugs/providing patches).
- Upgrading you to the current version if you are currently running an older version of ILMT.
- Generating a baseline ILMT report.
- Staff training.
Why is it important?
- IBM requires a current version of ILMT to be installed and running for sub-capacity (virtualization) pricing.
- Terms & Conditions (T&Cs) require a two-year history of ILMT data upon request.
- With anything less than two years of ILMT available, IBM has the right to apply full-capacity pricing with associated fees and/or penalties.
- If you don’t have ILMT when you receive an audit letter, chances are you will be required to install it as part of a settlement.